We have a 14-day return policy, which means you have 14 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be returned in the same condition in which it was received. Clothing must be unworn, unused, unwashed, free from stains, odors, pet hair, or any other signs of wear, and returned in its original packaging with any original tags attached. Stickers must be unused, unpeeled, undamaged, and returned in their original packaging. You must also provide your receipt, order confirmation, or other proof of purchase.
If you ordered the incorrect size, you may request one size exchange for one eligible clothing item per order, provided it meets the eligibility requirements outlined in this policy. This size-related exchange policy applies only to clothing products and does not apply to stickers or other non-apparel items. Customers are responsible for all shipping costs associated with size exchanges, including the cost of returning the original item and shipping the replacement item. We strongly encourage customers to review our size charts carefully before placing an order.
To initiate a return or exchange, please contact us at info@notblanktees.com. All returns and exchanges must be approved by Not Blank Tees before being shipped. Once your request has been approved, we will provide instructions for returning your item. Returns or exchanges sent without prior authorization will not be accepted.
If you have any questions regarding your return or exchange, please contact us at info@notblanktees.com.
Damages and Issues
Please inspect your order immediately upon delivery. If you receive an item that is defective, damaged during shipping, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right. To assist us in processing your claim, we may request photographs of the item, its packaging, and any visible damage. If stickers arrive bent, torn, misprinted, or otherwise damaged during shipping, please include clear photographs of both the stickers and the packaging. If your claim is approved, Not Blank Tees will cover any applicable replacement or return shipping costs.
Exceptions / Non-Returnable Items
We do not accept returns or exchanges simply because you changed your mind or no longer wish to keep the item.
To qualify for a return or exchange, returned products must be in their original condition. Clothing must be unworn, unused, unwashed, and returned with any original tags attached. Stickers must be unused, unpeeled, undamaged, and returned in their original packaging. Any item that has been worn, washed, altered, applied, peeled, damaged after delivery, or returned without prior authorization may be refused and returned to the customer at the customer's expense.
Products that are damaged due to misuse, improper application, normal wear and tear, improper washing, or failure to follow any provided care or application instructions are not eligible for return, exchange, or refund.
Custom or personalized products, gift cards, and final sale items are non-returnable and non-refundable unless they arrive damaged, defective, or we made an error in fulfilling your order.
If you are unsure whether your purchase qualifies for a return or exchange, please contact us before sending your item back.
Promotional and Complimentary Items
Products received free of charge as part of a promotion, giveaway, contest, or other complimentary offer are not eligible for return, exchange, refund, or store credit unless they arrive damaged, defective, or we made an error by sending the incorrect item.
Exchanges
Not Blank Tees offers one size-related exchange per order for eligible clothing items only. Exchanges are available solely when the incorrect size was ordered and the item meets all eligibility requirements outlined in this policy. Customers are responsible for all shipping costs associated with the exchange. Additional exchanges for the same order will not be permitted.
If you would like a different colour, design, or product instead of a different size, you must place a new order.
Refunds
If you wish to receive a full refund for your order, the entire order must be returned and all items must meet the eligibility requirements outlined in this policy. Clothing must be unworn, unused, unwashed, and in its original condition with all original tags attached. Stickers must be unused, unpeeled, undamaged, and returned in their original packaging.
Once we receive and inspect your returned order, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your financial institution or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at info@notblanktees.com.